Written by: Michelle Jose
Friday, October 28, 2011I was referred to your store by a friend. After having to have my engagement ring / wedding band cutoff, I have been without them for over 2 years. My original set was 14k yellow gold.
When I entered the store I only knew I wanted to changed my setting to white gold. Our salesperson was Katie. She met us warmly when we came in.
After telling her my story, she assured me she could help. I was quickly overwhelmed by the magnitude of choices. Katie was great. After really talking to me, she was able to determine that I really was looking for the integrity of the original set but in white gold.
She searched high / low to find the perfect set and even insisted on getting a wax mold for me to examine before making my mind up officially.
When I tell you my new beautiful white gold set is a perfect match I am not exaggerating. When I put on my new set I nearly cried. I had my rings back in a setting nearly a perfect replica but in shiny 14k white gold. Never pushy, never trying to upsell just trying to make the customer happy.
Well done. You have a new customer for life!!!
Michelle Jose / MKJ