Dear John,
Over the many years that my wife and I have been your customers, we have always had positive experiences and have been delighted with our purchases. In fact, our sons and daughters as well as members of our extended family have become your customers, at our recommendation.

However, I would like to acknowledge and express my personal appreciation for the courtesy you showed recently. In my role as the President of the William Penn Chapter of the Association of the United States Army, I attended ceremonies recognizing two local Army Commanders in our community who where departing our area for new assignments. Our chapter usually presents a plaque on behalf of our membership, and I engaged your services to personalize the plaques for presentation.

We were extremely appreciative that you donated your engraving services, specifically because it was a way for you and your business to express your support not only for the Association of the United States Army, but by extension, for all those who serve in defense of our nation.

Thank you very much for your gesture and your generosity, and you may be sure that it is very much appreciated.

Sincerely,
James A. Donahue
President